Woodstock's Ordering Frequently Asked Questions

On this page you will find answers to frequently asked questions. We updated this FAQ in November 2010..

What is Your Email Address & Contact Information?
Email: wtc@woodstocktradeco.com
Phone: Dial 856-424-6166
Toll-free at 1-800-741-8845
Fax: 856-424-6478

Local to the Cherry Hill, NJ?
Our Address:
Woodstock Trading Company
1880 Route 70 E
Cherry Hill, New Jersey 08003

Are all items in your retail store available online?
No, not all of the in-store stock is displayed online. Call or email us and we will be happy to tell you what we have in the store. If you do not see what you are looking for, call or email us. There are many more items available to us that we do not carry on a normal basis.

Are All Items in the Online Store Ready for Shipment?
Yes, most items we have available online are ready for shipment. The only delay would be a result of multiple quantity orders of the same item. Since we are a boutique, we carry a limited number of a wide range of items. If we are out of an item and it does not appear that it will be back in stock in a reasonable amount of time, we will notify you by phone first and then email. We will no longer backorder items.

What shipping method do you use?
Woodstock charges a flat $8.00 fee for shipping and ships all orders UPS Ground or Priority Mail . If you need next day or second day delivery, call or email us for a price quote for that service. Woodstock only accepts orders to addresses within the continental United States (UPS does not ship via ground to Alaska or Hawaii). Feel free to call or email us for more specific information regarding your order. Thanks.

From what location are purchases shipped?
All purchases from Woodstock Trading Company online are received, processed and promptly shipped by our staff in our Cherry Hill, New Jersey store. Woodstock is located 15 minutes east of Philadelphia, PA.

What credit cards do you accept?
Woodstock accepts all major credit cards: Visa, Mastercard, American Express, Discover and PayPal.

Why can't I use Paypal to send an eCheck?
Since our inventory is collectible and limited, we do not wish to hold inventory for checks to clear.

Why can't I send a Paypal payment without a verified address?
As part of our fraud protection all orders must meet address verification standards. What that means is that your billing address must match what is on file with both Paypal and your credit card company.

I ordered something and decided I don't like it. Can I return it?
Yes, but it would be subject to a 10% restocking fee. No returns or exchanges after 30 days. Undergarments are not returnable. Shipping charges are not refundable.

Do you share your customer list with any third party?
Abolutely not. Woodstock does not share, sell, trade, or anything in-between, your customer information.

Is your online store secure for purchasing with a credit card ?
Yes. Woodstock has an online store that meets the guidelines of GlobalSign SSL Secure Web Sites.

WOODSTOCK TRADING COMPANY RESERVES THE RIGHT TO REFUSE SERVICE AT ANY TIME.

If you have a question that has not been addressed here, please submit your question by email